WARRANTY AND RETURNS

All products sold by us are OEM parts purchased directly from jacuzzi spas, the OEM's Part's Supplier,

or the oEM (Unless No longer available or so noted) and have full manufacturer's warranty.

All Non-OEM Parts Are of Equal quality and carry the same warranty as the Original part.

Handling fee is non-Refundable.

All parts sold are new. we do not rebuild or remanufacture or refurbish any parts. all parts are new.

Returns:

Do Not Return Any Parts Without a RMA number. Failure To Have a RMA Could Result in Not Receiving Credit.

All parts return to us must have a RMA number issued prior to shipping by you. Shipping to us is at your expense. Failure to get a RMA could result in rejection or lost of your shipment. To get that number, contact us through bbouman@clearcreekspas.com . State your name, invoice number, and specifically what is wrong with the part. We must know why you want to return the part.

Once you receive your RMA, ship the part to Clear Creek Spas prepaid. It is best to use a method that offers proof the part is delivered to us.

Mark clearly the RMA number on the outside or the package may be rejected or lost. Parts returned unused will be charged a 20% restocking fee if they meet the qualifications listed below. Parts can only be returned within 30 days from date of purchase.  Also note, electronic parts and motors can only be replaced NOT refunded.

warranty Period: 

If you order the wrong part for you spa, that part can be exchanged. For example, if you order a heater for a Z101 but you need a heater for a Z112, we are happy to exchange the part and adjust the price accordingly. You still have to contact us but we will waive the restocking fee and your cost will be the original handling fee, any upgrade shipping you paid for, and the cost returning the part to us.

If you order a part that doesn't fix the problem, that part can not be exchanged. For example, if you order a sensor, install it, even temporarily, and it doesn't fix the problem, you can NOT return for credit. That part would now be a used part and we would not be able to sell it. We have to guard against customers installing a part, seeing that it is not what they want, and returning that part. We will end up unknowingly selling the part to another customer causing them to purchase a used products.

Plastic Repair Parts CAN be returned for credit less restocking if not installed. The following applies:

Plastic Parts: All plastic parts such as jets, plastic controls, and plumbing are warranted to be free from defect by their manufacture for 90-180 days from date of purchase. Upon receipt from the customer with a RMA number on the box and we determine the part is defective, we will replace the failed part. Plastic parts can be returned for credit but a restocking fee will be charged. These also must first receive a RMA#.

Electronic Parts can NOT be returned for credit. They can only be returned for replacement. The only exception is if upon receiving you see the part you ordered is not like the part you need. You will be able to swap equal parts. But if the part is installed, it is not longer new and can not be sold. We encourage you to contact "Ask the Expert" link and discuss with Bruce before ordering if you have any doubts.  The following applies:

Electronic Parts: Electronic parts such as boards, motors, sensors, and topside controls are warranted for 90-180 days from date of purchase. Upon failure, customers must obtain a RMA as discussed above. Manufacturers of electronic parts require the part be returned to them to analyze whether the part failure was covered under warranty or not. When we receive the part from you, freight prepaid, we will return the part to the appropriate manufacturer for their consideration. If we determine the part is clearly a failure caused by the original manufacturer, we will replace the part and handle the warranty with the manufacturer directly. IF we cannot determine the cause of failure, we must return the part to the manufacturer and await their determination. Once that decision is made, we will contact the customer by email of the manufacturer's decision. An example is a failed board. We have no way to determine the cause of failure. The cause could be it's manufacture OR the installer.  We need to return the part to the manufacturer and upon the testing of the board they will determine if the failure is covered. Until that determination is made, we are not able to cover the failed part.

We try to be very helpful. If your part is just out of warranty or if you feel that the part should be covered, PLEASE contact us. We will try to be as fair as possible.